RollBackCleanup Failure Fails Install On Some Computers

Hello Installer Gurus,
An .msi that I have built using Visual Studio 2008 for a native C++
application fails, only on some PCs (all the failing PCs are running Windows
XP).
The installer log shows the RollBackCleanup trying to "RegisterServiceTCS"
for a file C:\WINDOWS\system32\IFXTCS.exe only on the failing PCs. I have no
idea why the installer is trying to perform this operation, but it fails.

Here is the relevant section from a failing installer log
"Action start 20:49:45: InstallFinalize.
MSI (s) (D4:10) [20:49:45:859]: User policy value 'DisableRollback' is 0
MSI (s) (D4:10) [20:49:45:859]: Machine policy value 'DisableRollback' is 0
Action 20:49:45: RollbackCleanup. Removing backup files
MSI (s) (D4:10) [20:49:45:906]: Note: 1: 1721 2: RegisterServiceTCS 3:
C:\WINDOWS\system32\IFXTCS.exe 4: /service
MSI (s) (D4:10) [20:49:45:906]: Note: 1: 2262 2: Error 3: -2147287038
MSI (c) (E4:98) [20:49:45:906]: Note: 1: 2262 2: Error 3: -2147287038
DEBUG: Error 2835: The control ErrorIcon was not found on dialog ErrorDialog
The installer has encountered an unexpected error installing this package.
This may indicate a problem with this package. The error code is 2835. The
arguments are: ErrorIcon, ErrorDialog,
Error 1721. There is a problem with this Windows Installer package. A
program required for this install to complete could not be run. Contact your
support personnel or package vendor. Action: RegisterServiceTCS, location:
C:\WINDOWS\system32\IFXTCS.exe, command: /service
MSI (s) (D4:10) [20:49:47:250]: Note: 1: 2262 2: Error 3: -2147287038
MSI (s) (D4:10) [20:49:47:265]: Product: MASControl -- Error 1721. There is
a problem with this Windows Installer package. A program required for this
install to complete could not be run. Contact your support personnel or
package vendor. Action: RegisterServiceTCS, location:
C:\WINDOWS\system32\IFXTCS.exe, command: /service "

Here is the relevant log section from an install that succeeded (on another
PC)
"Action 15:37:29: InstallFinalize.
Action start 15:37:29: InstallFinalize.
MSI (s) (BC:5C) [15:37:29:703]: User policy value 'DisableRollback' is 0
MSI (s) (BC:5C) [15:37:29:703]: Machine policy value 'DisableRollback' is 0
Action 15:37:29: RollbackCleanup. Removing backup files
MSI (s) (BC:5C) [15:37:29:734]: Calling SRSetRestorePoint API.
dwRestorePtType: 0, dwEventType: 103, llSequenceNumber: 706, szDescription:
"".
MSI (s) (BC:5C) [15:37:29:734]: The call to SRSetRestorePoint API succeeded.
Returned status: 0.
MSI (s) (BC:5C) [15:37:29:734]: Unlocking Server
MSI (s) (BC:5C) [15:37:29:750]: PROPERTY CHANGE: Deleting UpdateStarted
property. Its current value is '1'.
Action ended 15:37:29: InstallFinalize. Return value 1."

Thanks in advance for your help,
Tom

That action has all the hallmarks of some kind of Commit custom action. As
you sure you know nothing about that exe? It's trying to install that exe as
a service and it's failing, and with Visual C++ code the most likely issue
is that the C run time support for your code is absent.
--
Phil Wilson

"tommyvee" <tommyvee@discussions.microsoft.com> wrote in message
news:46D12DE4-D197-4DB1-A38B-ED6E0C17A968@microsoft.com...
> Hello Installer Gurus,
> An .msi that I have built using Visual Studio 2008 for a native C++
> application fails, only on some PCs (all the failing PCs are running
> Windows
> XP).
> The installer log shows the RollBackCleanup trying to "RegisterServiceTCS"
> for a file C:\WINDOWS\system32\IFXTCS.exe only on the failing PCs. I have
> no
> idea why the installer is trying to perform this operation, but it fails.
>
> Here is the relevant section from a failing installer log
> "Action start 20:49:45: InstallFinalize.
> MSI (s) (D4:10) [20:49:45:859]: User policy value 'DisableRollback' is 0
> MSI (s) (D4:10) [20:49:45:859]: Machine policy value 'DisableRollback' is
> 0
> Action 20:49:45: RollbackCleanup. Removing backup files
> MSI (s) (D4:10) [20:49:45:906]: Note: 1: 1721 2: RegisterServiceTCS 3:
> C:\WINDOWS\system32\IFXTCS.exe 4: /service
> MSI (s) (D4:10) [20:49:45:906]: Note: 1: 2262 2: Error 3: -2147287038
> MSI (c) (E4:98) [20:49:45:906]: Note: 1: 2262 2: Error 3: -2147287038
> DEBUG: Error 2835: The control ErrorIcon was not found on dialog
> ErrorDialog
> The installer has encountered an unexpected error installing this package.
> This may indicate a problem with this package. The error code is 2835. The
> arguments are: ErrorIcon, ErrorDialog,
> Error 1721. There is a problem with this Windows Installer package. A
> program required for this install to complete could not be run. Contact
> your
> support personnel or package vendor. Action: RegisterServiceTCS, location:
> C:\WINDOWS\system32\IFXTCS.exe, command: /service
> MSI (s) (D4:10) [20:49:47:250]: Note: 1: 2262 2: Error 3: -2147287038
> MSI (s) (D4:10) [20:49:47:265]: Product: MASControl -- Error 1721. There
> is
> a problem with this Windows Installer package. A program required for this
> install to complete could not be run. Contact your support personnel or
> package vendor. Action: RegisterServiceTCS, location:
> C:\WINDOWS\system32\IFXTCS.exe, command: /service "
>
> Here is the relevant log section from an install that succeeded (on
> another
> PC)
> "Action 15:37:29: InstallFinalize.
> Action start 15:37:29: InstallFinalize.
> MSI (s) (BC:5C) [15:37:29:703]: User policy value 'DisableRollback' is 0
> MSI (s) (BC:5C) [15:37:29:703]: Machine policy value 'DisableRollback' is
> 0
> Action 15:37:29: RollbackCleanup. Removing backup files
> MSI (s) (BC:5C) [15:37:29:734]: Calling SRSetRestorePoint API.
> dwRestorePtType: 0, dwEventType: 103, llSequenceNumber: 706,
> szDescription:
> "".
> MSI (s) (BC:5C) [15:37:29:734]: The call to SRSetRestorePoint API
> succeeded.
> Returned status: 0.
> MSI (s) (BC:5C) [15:37:29:734]: Unlocking Server
> MSI (s) (BC:5C) [15:37:29:750]: PROPERTY CHANGE: Deleting UpdateStarted
> property. Its current value is '1'.
> Action ended 15:37:29: InstallFinalize. Return value 1."
>
> Thanks in advance for your help,
> Tom