Cisco is looking for Senior Customer Services Engineers, Data CenterApplications - San Jose, CA

Cisco is looking for Senior CSEs with background in Server Support and
Virtualization, to support customers running Enterprise Applications
in virtualized environments on top of Cisco's Blades (Unified
Computing Systems).

The applications of interest at this time are:
- VMware View
- Citrix
- Oracle DB
- SAP
- Microsoft

These are located in San Jose as a primary location, and RTP, North
Carolina as
a secondary location.

If you have the right experience in supporting this stack, please send
your
resumes to Brenda Stultz ( brstultz@cisco.com ) The detailed job
description follows:

Job Description:

Cisco seeks a Customer Support Engineer to join some of the industry's
brightest
minds in developing and deploying today's most advanced Internet
technologies in
the Data Center environment. In this role, you will gain insight on
the detailed
functionality of Cisco products and partners with all distributed
elements of
the service chain. The ideal candidate demonstrates an aptitude and
appetite for
learning new technologies, and applying this to provide solutions to
your Data
Center infrastructure issues, on-site or remotely. This is a great
opportunity
for someone with patience and an empathetic view of the customer to
hone their
skills and advance their career providing value to customers while
working with
an industry leader in technology.
• Provide review of your Data Center infrastructure – architecture,
processes
and plans.
• Acts as a single point of contact for high impact, large account
issue
resolution through escalation and management across multiple divisions
of Cisco.
• Provides updates on Cisco’s strategic roadmap, and how that might
affect the
customer future projects and direction.
• Participates in customer planning meetings and reviews, and provides
status
updates and progress reports.
• Facilitates collaboration between Cisco and other vendors in the
Data Center
to address cross vendor issues.
• Works on complex problems where analysis of situations requires in-
depth
evaluation of factors.
• Provide systems/product training to customers, and contribute
towards building
a knowledge base to help customers and internal stakeholders.
• Provide guidance leadership to less experienced engineers.
• Act as a technical expert and provide support on a US/Canada and
world-wide
basis
• Interfaces with VARs, OEMs, end-users, and internal engineering
departments to
drive quality into the product.
• Receive minimal supervision, no instruction on routine work, and
general
instruction on new assignments.
• Reports to Sr Manager or Director, Technical Services.

Required Qualifications:
• Typically requires BS in CS or EE or equivalent plus 7-10 years Data
Center
related experience.
• CCIE or equivalent external certification required. Receives
minimal
supervision. Determines methods and procedures on new assignments. May
provide
guidance to lower level engineers.
• Requires in-depth knowledge of the following areas: Data Center
Networking and
Data Center Products.
• Demonstrated networking experience including TCP/IP and Routing
Protocols.
• Troubleshooting experience using finisar, wireshark, or other
protocol
analyzer.
• Experience or Certifications in one or more of the following is
preferred:
Windows Operating Systems Environments; Red Hat Linux, SuSe Linux,
VmWare,
Oracle.
• Prior customer support experience is preferred.

Will be required to perform Advanced Troubleshooting of Data Center
Solutions
consisting of the following:

1. Fibre Channel or Network Attached Storage (NAS) Environments
2. Windows Operating Systems Environments and File Systems (CIFS, DFS,
Active
Directory)
3. Storage architectures, iSCSI, FICON, device drivers, and/or file
systems
4. Designs and implementations for integrated network and storage
solutions