SMS Admin: Remote visibility?

Is there still no proper fix for this? Cannot find anything in searching...



Kim Oppalfens [MVP] wrote:

Re: Office button menu is not visible on SMS remote control
06-Nov-07

Jason Krause wrote:
Does this help you out?
http://support.microsoft.com/kb/941462

--
"Everyone is an expert at something"
Kim Oppalfens - Sms Expert for lack of any other expertise
Windows Server System MVP - SMS
http://www.blogcastrepository.com/bl...s/default.aspx

Previous Posts In This Thread:

On Thursday, June 28, 2007 1:54 AM
Petri wrote:

Office button menu is not visible on SMS remote control
When Im connecting XP client with SMS remote control, Office 2007 menu, which
opens from office button is not visible on remote control session(you can see
the menu when sitting in front of the remote controlled machine, but not on
the remote control tool).
--
Petri S

On Tuesday, July 10, 2007 2:35 PM
Lenglo wrote:

Re: Office button menu is not visible on SMS remote control
I have the same problem. it is really annoying when working in a
support center.

On Thursday, July 12, 2007 1:45 PM
Lenglo wrote:

MS says that this problem doesn't occur when using sms sp3.
MS says that this problem does not occur when using sms sp3. I do not
know about sp2.

I am running sms sp1. I am curious to know how many organizations are
having this problem.

On Thursday, July 26, 2007 8:09 AM
beholder wrote:

Re: Office button menu is not visible on SMS remote control
This also occurs if using VNC for remote control.

On Monday, August 13, 2007 4:05 PM
Lenglo wrote:

Re: Office button menu is not visible on SMS remote control
Doesn't occur using Remote Desktop for Windows.

On Friday, October 26, 2007 11:11 AM
mike wrote:

Does anyone know if there is a fix for this?
Does anyone know if there is a fix for this? We are running SP3 and we still
have the same issue. This is going to be big for us when we roll out office
2007 to the user community next month. Please help.

/mike

"Petri S" wrote:

On Monday, October 29, 2007 1:45 PM
PalSing wrote:

I am also having same issues with SMS 2003 SP1. Anyone contacted Microsoft.
I am also having same issues with SMS 2003 SP1. Anyone contacted Microsoft.
Please advise.

"mikex" wrote:

On Tuesday, November 06, 2007 12:47 PM
JasonKraus wrote:

In addition to this issue, the end user loses full color depth within office
In addition to this issue, the end user loses full color depth within office
2007. The buttons and interface seem to revert a 8 or 16 bit color depth. The
only work-around I have found is to uninstall or disable the SMS Mirror
Driver and reboot. Anyone have any insight?

"Petri S" wrote:

On Tuesday, November 06, 2007 5:03 PM
Kim Oppalfens [MVP] wrote:

Re: Office button menu is not visible on SMS remote control
Jason Krause wrote:
Does this help you guys out?
http://support.microsoft.com/kb/941462

--
"Everyone is an expert at something"
Kim Oppalfens - Sms Expert for lack of any other expertise
Windows Server System MVP - SMS
http://www.blogcastrepository.com/bl...s/default.aspx

On Tuesday, November 06, 2007 5:04 PM
Kim Oppalfens [MVP] wrote:

Re: Office button menu is not visible on SMS remote control
Jason Krause wrote:
Does this help you out?
http://support.microsoft.com/kb/941462

--
"Everyone is an expert at something"
Kim Oppalfens - Sms Expert for lack of any other expertise
Windows Server System MVP - SMS
http://www.blogcastrepository.com/bl...s/default.aspx

On Wednesday, April 16, 2008 8:22 AM
Yaseen Parker wrote:

Office Button in Office 2007 applications
Dear All,
The Office button works fine (& full) with Remote Desktop. The user has to send "Remote Assistance" Request & the Engineer / Customer Support Staff can then remote control that particular user/Pc using Remote Desktop.
Dameware 4.9.2 is not showing the menus / layered menus (i.e. what Office button uses. refer to http://support.microsoft.com/kb/941462)

Other solutions are awaited by other members.
YP.


Submitted via EggHeadCafe - Software Developer Portal of Choice
Get Silverlight 4 Installed: Tips and Tricks
http://www.eggheadcafe.com/tutorials...4-install.aspx

The workaround in the kb article.

Otherwise, the 'fix' is to upgrade from the no-longer-supported SMS2003 to
ConfigMgr07, and start using exclusively Remote Assistance or Remote Desktop,
and not the designed-10-or-more-years-ago Remote Tools that hasn't changed
since SMS 2.0.

Or abandon Remote Tools completely (if you can't upgrade from SMS2003, which
I hope you have in the works somewhere), and switch to a for-pay 3rd party
remote tool. Personally, I'd go for the CM07 upgrade, and train my helpdesk
folk to use Remote Assistance... but that's me.

"Rob Glodt" wrote:

> Is there still no proper fix for this? Cannot find anything in searching...
>
>
>
> Kim Oppalfens [MVP] wrote:
>
> Re: Office button menu is not visible on SMS remote control
> 06-Nov-07
>
> Jason Krause wrote:
> Does this help you out?
> http://support.microsoft.com/kb/941462
>
> --
> "Everyone is an expert at something"
> Kim Oppalfens - Sms Expert for lack of any other expertise
> Windows Server System MVP - SMS
> http://www.blogcastrepository.com/bl...s/default.aspx
>
> Previous Posts In This Thread:
>
> On Thursday, June 28, 2007 1:54 AM
> Petri wrote:
>
> Office button menu is not visible on SMS remote control
> When Im connecting XP client with SMS remote control, Office 2007 menu, which
> opens from office button is not visible on remote control session(you can see
> the menu when sitting in front of the remote controlled machine, but not on
> the remote control tool).
> --
> Petri S
>
> On Tuesday, July 10, 2007 2:35 PM
> Lenglo wrote:
>
> Re: Office button menu is not visible on SMS remote control
> I have the same problem. it is really annoying when working in a
> support center.
>
> On Thursday, July 12, 2007 1:45 PM
> Lenglo wrote:
>
> MS says that this problem doesn't occur when using sms sp3.
> MS says that this problem does not occur when using sms sp3. I do not
> know about sp2.
>
> I am running sms sp1. I am curious to know how many organizations are
> having this problem.
>
> On Thursday, July 26, 2007 8:09 AM
> beholder wrote:
>
> Re: Office button menu is not visible on SMS remote control
> This also occurs if using VNC for remote control.
>
> On Monday, August 13, 2007 4:05 PM
> Lenglo wrote:
>
> Re: Office button menu is not visible on SMS remote control
> Doesn't occur using Remote Desktop for Windows.
>
> On Friday, October 26, 2007 11:11 AM
> mike wrote:
>
> Does anyone know if there is a fix for this?
> Does anyone know if there is a fix for this? We are running SP3 and we still
> have the same issue. This is going to be big for us when we roll out office
> 2007 to the user community next month. Please help.
>
> /mike
>
> "Petri S" wrote:
>
> On Monday, October 29, 2007 1:45 PM
> PalSing wrote:
>
> I am also having same issues with SMS 2003 SP1. Anyone contacted Microsoft.
> I am also having same issues with SMS 2003 SP1. Anyone contacted Microsoft.
> Please advise.
>
> "mikex" wrote:
>
> On Tuesday, November 06, 2007 12:47 PM
> JasonKraus wrote:
>
> In addition to this issue, the end user loses full color depth within office
> In addition to this issue, the end user loses full color depth within office
> 2007. The buttons and interface seem to revert a 8 or 16 bit color depth. The
> only work-around I have found is to uninstall or disable the SMS Mirror
> Driver and reboot. Anyone have any insight?
>
> "Petri S" wrote:
>
> On Tuesday, November 06, 2007 5:03 PM
> Kim Oppalfens [MVP] wrote:
>
> Re: Office button menu is not visible on SMS remote control
> Jason Krause wrote:
> Does this help you guys out?
> http://support.microsoft.com/kb/941462
>
> --
> "Everyone is an expert at something"
> Kim Oppalfens - Sms Expert for lack of any other expertise
> Windows Server System MVP - SMS
> http://www.blogcastrepository.com/bl...s/default.aspx
>
> On Tuesday, November 06, 2007 5:04 PM
> Kim Oppalfens [MVP] wrote:
>
> Re: Office button menu is not visible on SMS remote control
> Jason Krause wrote:
> Does this help you out?
> http://support.microsoft.com/kb/941462
>
> --
> "Everyone is an expert at something"
> Kim Oppalfens - Sms Expert for lack of any other expertise
> Windows Server System MVP - SMS
> http://www.blogcastrepository.com/bl...s/default.aspx
>
> On Wednesday, April 16, 2008 8:22 AM
> Yaseen Parker wrote:
>
> Office Button in Office 2007 applications
> Dear All,
> The Office button works fine (& full) with Remote Desktop. The user has to send "Remote Assistance" Request & the Engineer / Customer Support Staff can then remote control that particular user/Pc using Remote Desktop.
> Dameware 4.9.2 is not showing the menus / layered menus (i.e. what Office button uses. refer to http://support.microsoft.com/kb/941462)
>
> Other solutions are awaited by other members.
> YP.
>
>
> Submitted via EggHeadCafe - Software Developer Portal of Choice
> Get Silverlight 4 Installed: Tips and Tricks
> http://www.eggheadcafe.com/tutorials...4-install.aspx
> .
>